akbarsaleem272@gmail.com

|

+917338998252

Return and Refund Policy

Refund Policy

At SALAAMUN SALAAM Kids Learning Centre, we are committed to providing the best educational experience for your child. Our refund policy ensures clarity regarding tuition payments and associated fees. By enrolling your child in our Centre, you agree to the terms outlined below.

1. Non-Refundable Fees

Once paid, certain fees are non-refundable under all circumstances. These may include:

  • Registration Fees: The fee for enrolling your child in the Centre is non-refundable.
  • Material Fees: Fees for learning materials, textbooks, and other resources that have already been issued to the child are non-refundable.
  • Late Payment Fees: Any additional charges incurred due to late payments are non-refundable.

2. Refund Eligibility

Refunds may be considered in the following scenarios:

  • Cancellation Before Start Date: If the parent/guardian decides to cancel enrollment before the child begins attending the Centre, a partial refund may be granted. The refund amount will be based on the time of cancellation, as detailed below.
    • More than 30 days before the start date: 100% of the tuition fees will be refunded, excluding registration and material fees.
    • Less than 30 days before the start date: 50% of the tuition fees will be refunded, excluding registration and material fees.
  • Withdrawal After Start Date: If the child has already started attending the Centre, refunds are generally not provided for the current term. However, under exceptional circumstances (e.g., medical emergencies or family relocation), a partial refund may be considered at the discretion of the Centre’s management.
    • Refunds for Partial Terms: If a child attends for less than half of the term, a pro-rated refund may be issued, excluding registration and material fees.
  • Overpayment: If you have overpaid for any services, the Centre will refund the excess amount upon verification, within 7-10 business days.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

  1. Submit a Written Request: Send an email to [insert email address] or submit a written request to the Centre’s administration office.
  2. Provide Necessary Information: Include details such as your child's name, enrollment date, reason for withdrawal, and the amount being requested for refund.
  3. Review and Approval: Refund requests will be reviewed by the Centre’s management team. Please allow up to 10 business days for processing.
  4. Refund Method: If approved, the refund will be issued via the same payment method used for the original transaction (e.g., bank transfer, credit card).

4. Exceptional Circumstances

In cases of extenuating circumstances (e.g., medical emergencies or family relocation), the Centre may, at its discretion, offer a partial refund or provide an alternative solution. Requests for refunds in such cases must be accompanied by appropriate documentation.

5. No Refunds for Termination by the Centre

If the child is asked to leave the Centre due to failure to comply with the Centre’s policies, behavioral issues, or non-payment of fees, no refund will be issued.

6. Changes to the Refund Policy

The Centre reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated to parents/guardians in writing. Continued enrollment after changes to the policy will indicate acceptance of the revised terms.

0