Shipping Policy

At SALAAMUN SALAAM Kids Learning Centre, we strive to ensure a smooth and efficient process when it comes to delivering any educational materials, supplies, or products to our parents and guardians. By purchasing or ordering any items from our Centre, you agree to the following shipping terms.

1. Shipping Areas

We currently offer shipping to the following areas:

Local: [Insert specific regions, cities, or districts].
National: We also provide shipping to other areas within [Country].

Unfortunately, at this time, we do not offer international shipping.

2. Shipping Timeframe

Processing Time: Orders are typically processed within [insert time, e.g., 1-2 business days] after receipt of payment.
Delivery Time: Once your order has been processed, it will be shipped to you. Delivery typically takes [insert time, e.g., 3-7 business days] depending on your location and the shipping method chosen.

Please note that delivery times may vary due to factors such as location, weather conditions, or unexpected delays from our shipping partners.

3. Shipping Fees

Standard Shipping: A standard shipping fee of [insert fee] applies to all orders.
Free Shipping: Free shipping may be available for orders over [insert amount] or as part of a special promotion.
Expedited Shipping: If you require faster delivery, expedited shipping options may be available at an additional cost. These options will be shown during checkout.

4. Order Tracking

Once your order has been dispatched, we will send you a confirmation email with a tracking number (if available). You can use this tracking number to monitor the status of your shipment through the courier's website.

5. Shipping Address

Accurate Information: Please ensure that the shipping address provided during checkout is complete and accurate. We are not responsible for delays or non-delivery if the address provided is incorrect or incomplete.
Change of Address: If you need to change the shipping address after placing an order, please contact us as soon as possible at [insert email address] or [insert phone number]. We will make every effort to update the address before the order is shipped. However, we cannot guarantee that changes will be made once the order has been processed.

6. Delivery Issues

Damaged Items: If your order arrives damaged, please contact us within [insert time, e.g., 48 hours] of receiving the shipment. We will guide you through the process of returning the damaged items and issuing a replacement or refund.
Lost Shipments: If your order has not arrived within the expected delivery timeframe and tracking information shows no updates, please reach out to us. We will investigate the issue with our shipping provider and take appropriate action.
Incorrect Shipments: If you receive an incorrect order, please contact us immediately, and we will arrange for a return and send you the correct items.

7. Shipping Restrictions

Please be aware of the following restrictions:

We are unable to ship to P.O. Boxes or military addresses (APO/FPO).
We do not offer same-day delivery or overnight shipping services.

8. Returns and Exchanges

Our Return Policy applies to any items purchased through our Centre. For more details about returns or exchanges, please refer to our Refund Policy.